Refund policy

We want you to be happy with your Tropical purchase. If something isn’t right, please contact us and we’ll help you with the next steps.

30-Day Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days of delivery.

To be eligible for a change-of-mind return:

  • The product must be unused

  • It must be in its original condition

  • It must be returned in its original packaging

  • Proof of purchase is required

Please contact us at info@tropicaliceboxes.com before returning any item.

Returns sent without prior approval may not be accepted.

Change-of-Mind Return Freight

For change-of-mind returns, the customer is responsible for the cost of returning the product to us.

Original delivery or freight charges are not refundable for change-of-mind returns.

For large or bulky products such as ice boxes, return freight costs can be significant.

We recommend using a tracked and insured freight service, as the product remains the customer’s responsibility until it is received by us.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can assess the issue and help with the next steps.

Please do not return a damaged, faulty or incorrect item before contacting us.

What Can’t Be Returned for Change of Mind

Change-of-mind returns are not available for:

  • Custom or personalised products

  • Gift cards

  • Products marked Final Sale

  • Products that have been used, damaged or are no longer in their original condition

Exchanges

If you would like a different size, colour or product, the simplest option is usually to place a new order and return the original eligible item for a refund.

Normal change-of-mind return conditions and return freight costs apply.

Refunds

Once an approved return is received and inspected, we’ll let you know whether the refund has been approved.

Approved refunds will be returned to the original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may take additional time to show the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@tropicaliceboxes.com.

Warranty

Manufacturing warranty claims are handled separately from change-of-mind returns.

Please see our Tropical Ice Boxes Warranty page for full warranty information.

Need Help?

If you have a question about a return or refund, please contact the Tropical Ice Boxes team before sending anything back.