Refund policy

Returns, Refunds & Warranty Policy – Tropical Ice Boxes

We want you to be completely happy with your purchase. If something’s not right, we’re here to help.

✅ 30-Day Return Policy

You’ve got 30 days from the date of delivery to request a return.

To be eligible:

Item must be unused, in original condition, and in original packaging
You’ll need to provide a proof of purchase

To get started, email us at info@tropicaliceboxes.com and we’ll guide you through the return process.

📦 How Returns Work

Contact us first before sending anything back — returns without prior approval won’t be accepted.
If your return is approved, we’ll send you:
- A return shipping label
- Instructions for how and where to send it

Have questions? Reach out anytime — we're happy to help: info@tropicaliceboxes.com

🚚 Damaged or Incorrect Items

Please check your delivery as soon as it arrives. If your item is damaged, faulty, or incorrect, let us know straight away so we can sort it out quickly.

🚫 What Can’t Be Returned

We do not accept returns for:

Custom orders or personalised items
Items marked as Final Sale
Gift cards

Got a question about a specific item? Just ask.

🔁 Exchanges

Need a different size or part?
The easiest way is to place a new order and return the original item for a refund once approved.

💳 Refunds

Once your return is received and inspected, we’ll let you know if your refund is approved.

If approved, your refund will be processed back to your original payment method within 10 business days
Bank or credit card processing times may vary

If it’s been more than 15 business days since we confirmed your refund and you haven’t received it, please contact us at info@tropicaliceboxes.com.

🔒 Warranty

Every Tropical Ice Box comes with a 10-year manufacturing warranty, covering faults or defects in the ice box.
This warranty applies to manufacturing issues only — because our boxes are built tough and designed for years of hard use.