Frequently Asked Questions

Ice-holding performance depends on how you pack and use it — ambient temperature, how often the lid is opened, and the ice-to-contents ratio all matter. When you pre-chill food, drinks or bait and pack it well, a Tropical keeps contents colder for longer in tough Australian conditions.

• Pre-chill food, drinks or bait if possible.
• Use a mix of block ice and cubed ice or frozen bottles to fill air gaps.
• Open the lid only when needed — cold air escapes fast.

Keeping some cold water inside actually helps maintain low temperatures. Drain only when you need to reduce weight or water level.

Yes. Dry ice is safe to use, but it releases CO₂ gas which can build pressure in an airtight cooler.

• Allow ventilation: loosen the drain plug (if fitted) or “burp” the lid periodically.
• Handle with gloves; avoid direct skin contact.
• Wrap blocks or use a barrier to protect the liner and separate from items you don’t want frozen.
• Keep in a well-ventilated space; don’t store in a sealed room or vehicle.

One-skin moulded construction (no seams), UV-stabilised, food-grade materials, and rugged hardware designed for Aussie conditions. Strong, simple, and built to last.

Yes — we use food-grade materials suitable for food, drinks, and bait. Clean with mild soap and water after use.

Yep — our lids are sturdy and make a great seat. Just keep it sensible: don’t jump or stand on it, don’t swing off the lid or handles, and avoid placing sharp or hot items directly on the lid. Close the latches and sit evenly.

• Rinse with fresh water after use (especially after saltwater).
• Wash with mild soap, rinse well, and dry with the lid slightly ajar.
• Store out of direct sun when not in use.

Yes — handles, loops, rivets, drain plugs, and more. We also stock some universal parts that suit other brands. If you’re unsure, contact us and we’ll help match the right part.

Use the four round plastic storage spacers (taped under the lid when supplied) — pop one at each corner to hold the lid ajar. This helps prevent foam compression during long storage. Leave latches undone, crack the bung if fitted, and keep out of direct sun.

• T25: day trips, personal use.
• T52: weekend camping, small boats.
• T75: family camping, work crews.
• T92–T105: extended trips, larger groups, commercial use.
• T126–T160: serious storage for fishing, boating, job sites.

Always check product dimensions to ensure a good fit in your vehicle or boat.

We ship Australia-wide, including regional and remote areas. Freight is calculated at checkout. Remote deliveries may take a little longer.

Yes — pickup is available by appointment from Brisbane (Tingalpa) and Cairns North. We’ll confirm your pickup time by email.

Absolutely. You’ll receive a tracking number via email once your order ships.

You can return unused items in original packaging within 30 days. Return freight is at the customer’s cost unless the item is faulty.

Every Tropical Ice Box is backed by a 10-year manufacturer warranty against defects in materials and workmanship.

Contact us with your order details and clear photos or videos of the issue. Our team will guide you through the process.

We accept major cards (Visa, Mastercard, Amex), PayPal, and other secure options shown at checkout. All prices include GST.

Yes — Tropical Ice Boxes has been Aussie-owned and operating since 1996. Built for local conditions and real-world use.

Yes — we supply commercial orders and wholesale partners. Get in touch with your business details and volume for a quote.

We’re here Monday–Friday, 8am–5pm AEST. Visit our Contact page and we’ll get back to you fast.